Terms & Conditions

Get Cruising Terms & Conditions

These Terms of Use apply to your use of this site and is a legal document which sets out your rights and obligations in relation to the holiday services offered through this site (the "Holiday Services"). Get Cruising "Hays Travel" (ABTA K9517) act as agents on behalf of the following leading tour operators (the relevant "Operator" as appropriate):

Agreement

Who can buy holidays through this website?

Price

Credit card charges

Foreign Office Travel Advice

Passports, Visas and Health Certificates

Insurance

Payment

Amendments to Terms of Use

Changes to Site

Law and Jurisdiction

Data Protection

 

1. Agreement

By accessing, using, browsing or booking on this site you agree that you have read, understood and agree to be bound by these Terms of Use and you agree to comply with all applicable laws, rules and regulations.

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as the booking is confirmed on our computer system. Confirmation is given in the form of an ATOL receipt for flight inclusive bookings. This contract is made on the terms of these booking conditions, which are governed by English law, and the jurisdiction of the English Courts. Any holiday or other service you purchase using this Site will constitute a legal agreement between you and the relevant Operator.

Get Cruising is an agent through which Holiday Services are made available to you but we are not responsible for your holiday. Please note that in order to book Holiday Services on this site you will be required to accept the relevant Operator's Booking Conditions. The Booking Conditions form the legal contract between you and your Operator and govern the terms on which Holiday Services are offered and sold on this Site.

Nothing in this site shall constitute an offer of goods or services. No contract shall be formed between you and your Operator until you have received confirmation that your Operator has accepted your booking.

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2. Who can buy holidays through this website?

This Site and its Holiday Services are only available to people who, and parties that may, lawfully enter into and form contracts under UK law and under the booking conditions of the relevant Operator. In general you must be aged 18 years or more to book a Holiday Service from this Site and there must be at least one adult (18 years or more) travelling on any one booking.

However it is a condition of some Operator's booking conditions that passengers under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 25 years of age. And that all guests under 18 must share accommodation with one guest aged 21 or over. Alcohol will not be served to guests under 21 on certain cruise lines.

For more information on your chosen cruise please contact us before you book.

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3. Price

The prices of holidays and flights displayed in search results are in Pounds Sterling (£) and are subject to availability. Each Holiday Service includes all relevant Air Passenger Duty and Aviation Security Fees. There may be arrival or departure taxes payable in your chosen holiday destination which will be extra. The system will show the latest range of holidays available within your search criteria. This information is supplied direct from the Operators' booking systems and so prices are live but subject to availability.

Insurance is extra and must be purchased at the time of booking. You may choose from our insurance or if you already have insurance cover of a comparable cover and give us your details, this will be accepted instead. Please read section 7 below on Insurance.

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4. Credit card charges

Please note: We charge no booking fee for this service. We charge no debit card fees but we do charge a 2.5% credit card charge fee.

All prices displayed are based upon the lowest cabin type available and maximum share basis. Fewer passengers travelling may result in under occupancy supplements being charged.

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5. Foreign Office Travel Advice

The Foreign and Commonwealth Office issues and frequently updates advice for those travelling outside the UK. The advice includes general warnings and specific information for the benefit of travellers. Please check the up-to-date position with us before you book or alternatively you can access latest information from the Foreign and Commonwealth Office Travel Advice Unit on Ceefax or Prestel, or on the FCO Website at www.fco.gov.uk.

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6. Passports, Visas and Health Certificates

It is your responsibility to be in possession of a valid passport and necessary visa(s) and health certificates. In the absence of valid documentation, you will not be allowed to travel. In case of passengers being refused entry by any immigration or other authority all repatriation costs are to be borne by the passenger.

For travel outside the UK, British Citizens need a valid full ten-year passport. Some countries require a minimum passport validity of up to 6 months. Please call 0870 5210410 for more information or visit www.ukpa.gov.uk.

Some countries require nationals of other countries to apply for visas before they are granted entry. There may be a need for a visa if your stay exceeds 3 months. For more information contact the Foreign and Commonwealth Office on 0207 2384503 / 4504 or visit www.fco.gov.uk.

You must ensure you have had all applicable vaccinations before you travel. For up to date information please check the department of Health Leaflet T5 or consult your local doctor.

You should note there are no compulsory requirements for travel to any Western Europe or North American destination, nor for travel to Malta. Customers travelling to other worldwide destinations should check the up-to-date position with us before you book.

If you fail to obtain the relevant documentation and vaccinations before you travel you will be solely responsible for any costs, loss or damage which you, we or the relevant Operator incurs as a result of that failure. Get Cruising shall not be liable for any such costs, loss or damage.

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7. Insurance

It is a booking condition of all tour operators and suppliers that you have adequate travel insurance. In the case that you decline insurance you may be asked to sign an indemnity form or provide details of alternative cover. We offer a fully comprehensive policy although if you have your own then they will need written confirmation within 48 hours of booking.

It is inadvisable to travel without insurance and we accept no responsibility for anyone who does not book adequate insurance. Please call our customer services advisors on 0844 704 8770 to add insurance to your booking.

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8. Payment

A deposit is payable at the time of booking which will vary by Operator. All balances will be collected 10 weeks before departure. If you have paid your deposit by credit, debit or switch card you will need to contact us on 0844 704 8770 to confirm the balance due to be debited from your card when it falls due.

Cheques can be made payable to Hays Travel and forwarded to:

Get Cruising

Cruise Customer Services Department

32

The Pantiles

Turnbridge Wells

Kent

TN2 5TN

Please write your booking reference number on the back of your cheque. Contact customer services on 0844 704 8770 with any other form of payment.

Please check all documentation as soon as you receive it. If you have any queries, please do not hesitate to contact our customer service advisers on 0844 704 8770

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9. Amendments to Terms of Use

These Terms of Use may be revised from time to time. If they are revised, we will post the revised version on this Site. The revisions will be effective immediately. Please re-read these Terms of Use from time to time even if you have previously used this Site. By using this Site after we have changed the Terms of Use, you will be deemed to have accepted the changes. If, for any reason, you do not agree to abide by our Terms of Use, please do not use this Site

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10. Changes to Site

Further, we may change this Site at any time without notice by adding or removing discounts, late deals, holidays and other features or services. This will be without liability to you. We reserve the right to withdraw offers and discounts at any time and at our discretion. We do not warrant that the information accessible via this Site is accurate and assume no duty to update such information. The information which we display is derived from a number of sources including the Operators and Traveltek and we accept no liability for the accuracy of such information.

Please check all details with your Operator or us before making your booking. We do not accept liability for any errors or omissions.

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11. Law and Jurisdiction

Every booking shall be deemed performed in the United Kingdom. This site is not intended for use in jurisdictions outside the UK. English law shall govern each of the bookings made through us, including (without limitation) all contractual and other relationships which arise out of such bookings. You and we each submit to the exclusive jurisdiction of the English Courts in relation to any disputes arising out of any booking.

If however you have booked your holiday in Scotland or Northern Ireland any disputes may be dealt with in the local Courts in Scotland or Northern Ireland and will be subject to the law of those countries.

Alternatively (if your Operator is a member of ABTA) you may choose to have your dispute resolved through the ABTA arbitration scheme. Full details are set out in your Operator's Booking Conditions.

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12. Data Protection

Information that you provide Hays Travel will be held on our computers (and in other ways) for use by us for the following purposes:

Booking Information: Information about you (and your travelling party) may be passed to holiday providers, border control authorities and others and may include things such as religious beliefs, dietary requirements, your (or your travelling party's) physical or mental health. This information may also be transferred abroad.

If you apply for insurance, then we may process information (including medical information) about you (or your travelling party) and pass it to the insurers. Statistical Analysis/Market Research, Fraud Prevention/Debt Collection

You may be contacted by email, letter or phone with details of Get Cruising & Hays Travel or selected suppliers' products and services including financial services, which may be of interest to you.

We may also monitor and/or record your telephone conversations with us for security purposes and to ensure consistent customer service levels (including staff training).

By entering into a contract with us you agree to the use and disclosure of information by us as described. By providing us with information containing in the personal details of your travelling party, you are confirming that you have obtained their consent for us to use their information as described above.

For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner’s Office.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. This fee will not exceed £10. If you would like a copy of the information held on you

please email: Data Protection Compliance Officer - dpmanager@getcruising.co.uk.

Or Write to:

Data Protection Compliance Officer

Get Cruising

32

The Pantiles

Tunbridge Wells

Kent

TN21 5TN.

If you believe that any information we are holding on you is incorrect or incomplete, please write or e-mail us as soon as possible to the above address. We will correct any information which was found to be incorrect promptly.

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